• TX DPS License #20172

Get Answers to BIG Questions!

Get Answers to BIG Questions!

Get Answers to BIG Questions! 150 150 Scott Zuniga

The 2 fastest ways to get answers to BIGSTAR questions are:


1: Your BIGSTAR User Guide <— click to view

2: Your Web Portal Knowledge Base. Read on to learn how!


Step 1: Click “Login” in the top-right corner of this website. 

BIGSTAR Smart Home Login Page Instructions


Step 2: Enter your Alarm.com username and password (same Login info as your phone app) and click “Login.”


Step 3: Click the “?” icon in the top-right corner of your web portal.



Step 4: Click on “Help Documentation



Step 5: Type your question in the ” How can we help you?” search bar



Step 6: Select the most relevant article and follow its instructions.

CONGRATS! Now you know how to find answers to BIGSTAR’s most frequently asked Questions (FAQs).

The Knowledge Base is a complete library for your smart home security system.

Feel free to email us at support@bigstarsmart.com or call us at 512-394-4646, option 2 for additional help.

Thanks for being Alarmingly Brilliant!